Is Zetu really free for community organizations?+
Yes. For an eligible organization the Zetu platform subscription is nothing — not a discount off a list price, not a trial that expires, and not a coupon we can withdraw at renewal. It is part of how the company is set up: commercial organizations pay for the platform, and organizations that hold communities together run on the same platform without paying for it.
Which organizations qualify?+
Six kinds: student associations and organizations, family welfare associations, alumni associations, community welfare and benevolent societies, small charities and foundations, and religious and faith organizations. Beyond the category, the test is that the organization does not exist to distribute profit to owners, and that it can reasonably show what kind of organization it is.
Are student, alumni, faith and family organizations eligible?+
Yes, all four. Student bodies — university clubs, societies, unions, campus chapters, academic and entrepreneurship groups. Alumni associations, including the chapters underneath a national or international body. Faith organizations of every tradition: churches, mosques, synagogues, temples, ministries, fellowships and congregations. And family welfare and mutual-aid groups: extended-family associations, education and bereavement funds, benevolent societies. Two of these shaped the program. Student bodies change committee every year, which is exactly when a financial record is most easily lost; and faith organizations need voluntary giving kept separate from enforceable obligation, so a pledge is recorded without becoming an overdue debt.
Is Zetu free for nonprofits?+
For small charities, foundations, NGOs and volunteer-led non-profit organizations, yes. What Zetu covers is the income side: recurring contributions, pledges, restricted purposes, payment reconciliation and what remains outstanding. It is not a donor CRM, a grant-management system or an accounting package, and the free program does not change what the product is.
Does Zetu take a percentage of our donations or contributions?+
No. Zetu never takes a percentage of dues, contributions, donations or payments, on this program or on any paid plan. Zetu does not move your money — it stays between you and your payment provider, whose fees are theirs and are not marked up.
What costs are not included?+
Four things, all of them third-party or bespoke, and all four are set out in full on this page under “what the subscription does not cover”: your payment provider's fees, per-message SMS and WhatsApp costs, bespoke integrations, and hands-on implementation or a complicated historical migration.
What happens if our organization grows?+
Nothing, in the ordinary case. The program is about what kind of organization you are, not how large you have become, so a welfare society that doubles its membership is still a welfare society. What does change the conversation is complexity rather than size — several legal entities, bespoke bank connectivity, an ERP to post into, a formal service level. That is an enterprise engagement and is scoped on its own terms, whoever is asking.
Can an organization with multiple chapters use Zetu?+
Yes. Chapters, branches and regional groups are modeled as business units with their own books, their own policies and their own reporting, consolidating up to the parent organization. Chapter fees collected centrally can be apportioned back to the chapter they belong to instead of disappearing into one balance.
Do we have to use a specific payment provider?+
No. Zetu does not move money and takes no transaction margin, so the bank account, mobile money account or gateway you already use stays exactly as it is. Rails are pluggable: what Zetu does is understand what arrived on them and what it was for.
Can Zetu work in our currency?+
Yes. Obligations, payments, statements and reports are held and reported in your own currency, with nothing converted in the middle. The prices published on this site are quoted in one currency because a reader has to be given something to price against — but that is the list, not the product.
Do we need to replace our accounting software?+
No, and most organizations should not. Accounting records what happened for reporting and compliance; Zetu operates the relationship — what is owed, what arrived, what it settled and what to do next. They answer different questions, and coexisting is the normal outcome.
Can we keep our existing bank and payment provider?+
Yes. Keep the accounts, the provider relationships and the fee arrangements you already have. Zetu reads what arrives and reconciles it; switching provider later changes nothing about what you pay us, because what you pay us on this program is nothing.