Zetu

Entitlements

Connect financial standing to real-world access.

What someone is entitled to receive, access, use, participate in or claim — because of their relationship, your policy, and where their account currently stands.

Access.Privileges.Eligibility.Policy.

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  • Entitlement catalog defined per organization
  • Policies mapping standing to granted and withdrawn entitlements
  • Entitlements from relationship alone, independent of payment
  • Honorary, life, staff, dependent and scholarship holders
  • Entitlements tied to a specific obligation or plan tier
  • Beneficiary entitlements under a corporate account

Part of one system

Members & accountsObligationsBillingPaymentsReconciliationCollectionsCommunicationsMember portalStandingEntitlementsReporting. See how they fit

Two members, one obligation

Both of these people owe the association money.

They are treated completely differently, and correctly so. This is what standing is for — and entitlements are where it becomes visible to the member.
Amina Njorogeacc-2291Individual member
StandingActive — installment plan
Annual dues
$240
Paid
$120
Outstanding
$120
Arrangement
Approved · 4 installments · 2 kept

Entitlements

  • Voting rightsGranted
  • Directory listingGranted
  • Member eventsGranted
  • CertificationGranted

Owes $120 and is in good standing. The arrangement was approved, and she is keeping it.

Standing drives these. Nobody switched them by hand.
Tomás Ferreiraacc-5518Individual member
StandingSuspended
Annual dues
$240
Paid
$0
Outstanding
$240
Days overdue
120

Entitlements

  • Member portalGranted
  • Voting rightsWithdrawn
  • Member pricingWithdrawn
  • CertificationWithdrawn

Owes $240 with no contact and no arrangement. Portal access stays on — that is where he would go to pay.

Standing drives these. Nobody switched them by hand.

Note what stays on in the second case. Portal access is not withdrawn, because the portal is where he would go to pay. Withdrawing the route back is a common and entirely self-defeating policy, and it is the sort of thing that only becomes obvious when the policy is written down in one place.

What an entitlement can be

Different organizations, same mechanism.

  • Professional association

    • Voting rights
    • Member pricing
    • Directory listing
    • Certification
    • Member events

  • Club

    • Clubhouse access
    • Golf access
    • Event booking
    • Restaurant credit
    • Voting rights

  • Gym

    • Facility access
    • Specific classes
    • Trainer sessions
    • Guest passes

  • Internet provider

    • Internet access
    • Speed tier
    • Static IP
    • Support tier

  • School

    • Transport plan
    • Meal program
    • Extracurricular activities
    • Boarding place

  • Software

    • Plan access
    • Usage allowance
    • Number of seats
    • Priority support

Relationship + policy + standing + obligations → entitlements.

Relationship

Being a member, a resident, a student, a subscriber or an employee is what makes an entitlement possible at all. Some entitlements come from the relationship alone and never depend on money — an honorary member votes.

Policy

Your rules about which entitlements are conditional on payment, at what point they are withdrawn, what happens during grace, and which ones are never withdrawn under any circumstances.

Standing

The current interpretation of the account — good standing, grace, arrangement, restricted, suspended. This is the input that actually changes week to week.

Obligations

Some entitlements are tied to a specific obligation rather than to overall standing: a transport plan that is paid for separately, a class package, a plan tier.

The output is a resolved list, per person, of what they can currently do — and a record of when each item changed and why. When a member asks why they could not book last Thursday, there is an answer.

A caution

Withdrawing access is a decision, not an automation.

It is easy to build a system that suspends anybody whose balance goes past a threshold. It is much harder to build one an organization is willing to leave switched on, because the false positives are expensive: a member suspended over a payment sitting unmatched in suspense, a student blocked over fees a sponsor already paid, a line cut on someone whose callback never arrived.

Every one of those is a reconciliation failure wearing an access-control costume. This is why entitlements sit at the end of the chain in Zetu rather than at the start: access should follow standing, standing should follow settled obligations, and settled obligations should follow reconciliation you can defend.

Get the money right first. Then automating the consequence is safe.

Capabilities

What is in entitlements

  • Entitlement catalog defined per organization
  • Policies mapping standing to granted and withdrawn entitlements
  • Entitlements from relationship alone, independent of payment
  • Honorary, life, staff, dependent and scholarship holders
  • Entitlements tied to a specific obligation or plan tier
  • Beneficiary entitlements under a corporate account
  • Automatic recalculation when standing changes
  • Grace-period behavior configured per entitlement
  • Entitlements that are never withdrawn, by policy
  • Full history of grants and withdrawals with reasons
  • Resolved entitlement view per person
  • Exposed for downstream systems to enforce

Questions

Entitlements, in practice

Does Zetu control our door access or our network?

Zetu decides and records the entitlement; the system that enforces it is usually somewhere else. That separation is deliberate — an access-control system should be told 'this member is entitled to facility access as of now' rather than asked to work it out from a balance. Whether Zetu can talk directly to a given door or network system depends on the integration; see the integrations page, which is honest about what exists today.

Can someone have an entitlement without paying anything?

Yes, and this is why entitlements are modeled separately from payments. Honorary members, founders, life members, staff, dependents, sponsors, board members and scholarship recipients all hold entitlements that do not derive from a settled obligation. A system that computes access from the balance cannot represent any of them without a fiction.

What happens the moment someone pays?

Standing recalculates as soon as the payment reconciles, and entitlements follow from standing. That is the difference between 'they paid three days ago and are still locked out' and a restoration that happens without anyone remembering to do it. The lag people complain about is almost always reconciliation lag, not policy lag.

Is the relationship between payment and access configurable?

Entirely. Relationship, policy, standing and obligations combine to produce entitlements, and every part of that is yours. Two clubs with identical dues can make opposite decisions about whether an overdue member keeps restaurant credit, and both are right for their own members.

Keep reading

Bring us one messy month.

Bring one month of obligations and one month of payments. We will show you what reconciles, what does not, and what that is costing you.

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